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You are here: Home / Relationship Marketing / Relationship Marketing – Getting a Balance with Technology

Relationship Marketing – Getting a Balance with Technology

January 29, 2012 by Tina Reed Johnson

I recently read a reminder about how important it is to keep an online and offline balance with technology in your every-day life, and not to let your online friends take all of your time.  That seems pretty obvious to me, but it’s a valid point.  Many of us are online several hours or all day.  When you are really busy working online it is easy to lose touch with people in “reality,” which means that you need to work on relationship marketing!

Why do you want a balance with technology?

To Build Your Business

Personally, I do a lot of networking in the community.  I think it’s essential to developing close relationships, and you can continue that development online, especially through social media.  Make sure you get those business cards, and that you ask how to connect on LinkedIn, Twitter, etc.  This can be a fruitful way to develop leads and referrals!relationship marketing & networking

Face -to-face communication can also be an effective way to build trust and credibility.  How often have you met someone in the community, had lunch and then set up a business deal?  People tend to trust those that they have a personal connection with.  It takes much longer (never for most people) to get trust and credibility online.  You can’t just throw up a Web site or Facebook page and expect sales, right?  It doesn’t work that way, and it’s not that easy!

If you’ve reached a point where you have online credibility and effective marketing in place, then you may be able to drive all of your sales online.  I still think it’s wise though to have a balance of online and offline communication, and maintain that balance with technology in all walks of life.

Heaven forbid the Internet or social media site goes down.   I’m not talking about your email provider having a hiccup, but entire networks being inaccessible, sometimes even country-wide–like Egypt in 2011.  I remember a time last year when a portion of the Internet was down in California.  I’ve never experienced that wide-spread of an outage before.

Hey, it’s time to call up a friend or prospective client instead of emailing, messaging or texting!  You can’t build successful relationships solely on technology.  There is one big lesson I have learned.  The relationship with your client is the most important thing in your business.  So what if you have a written contract to prevent any misunderstandings, and email status on a weekly basis?  That’s not good enough!  Personal contact is crucial if you want to have a successful and growing business.

2011 outages: Time Warner (November), Apple and Microsoft ( August), Amazon EC2, Verizon LTE and Yahoo! Mail, Microsoft, Sony’s PlayStation Network ( April), Bank of America (March).

people laughingFor Health & Wellbeing

You know, they say that laughter is the best medicine.  It’s not really the same when you write “LOL” in a post, text or email is it?  You aren’t sharing that hearty slap-on-the-back you could give in person, and what about that belly laugh that feels so good?

Besides, humans are social in nature.  We need each other, and we need to disconnect and relax!  Why enjoy a cup of coffee alone?  So I don’t drink coffee, but about 57% of the adult population does, on a daily basis!  (If you really want to relax you won’t be drinking coffee, right?)  Having a home office kinda forces me to get out and meet up with people, which is a good thing!

This blog is part of a series on relationship marketing. How do you achieve a balance with technology?  Any tips or words of wisdom?  I’d love to hear them!

Another Internet Marketing Blog by Tina Reed Johnson


Filed Under: Relationship Marketing Tagged With: balance technology, Relationship Marketing

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Thank you, Tina. Great work as always! Love the wording and images on your ads, and it’s wonderful to see the click-throughs to the Mental Health page you wrote and lecture page on our website. Kathy Burris, Los Angeles, CA February 2021
I think the ads are effective. And doubling the amount spent can only help. I was unsure how many we would have come, so I was a bit careful about the advertising for our talk. We had about 20-25 show up. I understand we got some people from the FB ads. I do think the FB ads are a plus. Lecture Chairman, So Cal church December 2022
Thank you so much for the report on our Facebook ad and for the work you did to publicize our lecture.  We had 155 people join our online lecture.  We very much appreciate your support.  The number of users reached is great.  We have made so much progress since we started running ads a few years ago. Linda GerltFirst Church of Laguna Beach
Our website ChristianScienceLosAngeles had the highest activity ever and we’ve had 398 views of the webinar as of today on YouTube. It looks like Tuesday was an all time high for pages accessed on our website coinciding with your facebook ad release. Then the day of the webinar we had another new high for visits and pages accessed. We are pleased that your targeted facebook ads seemed to reach individuals that were interested in exploring our website. Thanks for your good work!!! Kathy L… Read more Facebook Advertising, Los Angeles
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The lecture was an unqualified success. We had overflow in our lobby. We had quite a few that were new and we had many, many positive comments. Thank you for advertising our talk on Facebook! Marty DeWindt First Church Laguna Niguel, CA August 2018 Facebook Advertising, Nonprofit Testimonial, Laguna Niguel
Thank you Tina, and good to know these results from our Facebook advertising.  We’re working on educating our membership about the value of social media and appreciate this data to confirm.  We definitely had a number of visitors and heard very good feedback about our speaker at our talk. -Madelon Maupin, Bibleroads.com, Newport Beach, CA November 2018 Facebook Advertising, Nonprofit Testimonial, Newport Beach
The Facebook advertising worked!  It was our largest crowd w/a significant number of new comers.  The LARGE auditorium was almost full!  The lecture was so well received that the Q & A didn’t finish until 4 pm.  -Caraway Longville & First Church, San Diego, CA June 2017 Facebook Advertising, Nonprofit Testimonial, San Diego

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